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Ending

The Ending block creates an "ending message" that provides closure and final communication to survey respondents. This block serves as the final touchpoint in your survey experience and handles various completion scenarios automatically.

Purpose and functionality​

The Ending block is designed to provide a consistent and professional conclusion to your survey, regardless of how respondents reach the end of the questionnaire.

Automatic placement​

Automatic behavior

This block is automatically placed at the end of the form, ensuring that all completed surveys conclude with your designated ending message.

The system handles the placement automatically, so you don't need to worry about positioning the ending block within your survey structure.

Redirect scenarios​

The Ending block serves as a fallback destination for various survey completion scenarios:

Screen-out redirects​

When a respondent is screened out during the survey, they are redirected to this block if you haven't entered a specific message for screen-outs in the form parameters.

Fallback logic

The system follows this priority order:

  1. Specific screen-out message (if configured in form parameters)
  2. Ending block message (if present)
  3. Blank page (if neither is configured)

Quota-full redirects​

When quotas are reached and a respondent cannot continue, they are redirected to this block if you haven't entered a specific message for quota-full scenarios in the form parameters.

Fallback behavior​

Important consideration

If there is no "ending message" block and you have not entered specific messages for screen-out and quota-full scenarios, the respondent will see a blank page.

This makes the Ending block crucial for maintaining a professional survey experience:

  • With Ending block: Respondents see a proper conclusion message
  • Without Ending block: Respondents may see a blank page
  • With specific messages: Respondents see tailored messages for their situation

Configuration options​

Message content​

Create meaningful ending content that:

  • Thanks respondents for their participation
  • Provides next steps or follow-up information
  • Includes contact details if needed
  • Maintains your brand voice and tone

Relationship with form parameters​

The Ending block works in conjunction with form parameters for screen-outs and quota-full messages:

Configuration strategy

Consider configuring both the Ending block and specific screen-out/quota-full messages in form parameters for complete coverage of all possible survey endings.

Recommended approach:

  • Use the Ending block for successful survey completions
  • Configure specific messages in form parameters for screen-outs and quota-full scenarios
  • Ensure all messages maintain consistent branding and tone